Create revocation request

From € 40, - value of goods of the return completely free! If the value of the goods is less than € 40, -, we charge you for this the standard shipping of € 4,95.

We refund the standard shipping costs of Deutsche Post (but no additional costs, such as express or bulky goods). Goods that can only be shipped as bulky goods, we let pick up in any case.

Note:

Should a return from a postage-free delivery due to the order value of more than € 50, - the remaining purchase value of € 50, - is not reached, you lose the benefit of the postage-free original delivery. The postage of the original delivery is in this case automatically deducted when crediting, or transferring the amount.

The right of withdrawal does not exist, unless the parties have agreed otherwise, in the following contracts: Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer.

In the event that products are not returned in the original packaged condition, including all description & safety instructions and documents, this represents a significant additional expense for us for the reprinting bez. preparation of the article. In this case, if necessary, compensation for lost value can be claimed.

In case of exchange, we will deliver the new item back to you free of charge. You do not need to pay any more shipping costs in that case.

Note:

Should a return from a postage-free delivery due to the order value of over € 200, - (for Austria € 50, -) the remaining purchase value of € 200, - (for Austria € 50, -) is undercut, you ll lose the benefit of the postage-free origin delivery. The postage of the original delivery will in this case automatically be deducted when crediting, or transferring the amount.

The right of withdrawal does not exist, unless the parties have agreed otherwise, in the following contracts: Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer.

In the event that products are not returned in the original packaged condition, including all description &  safety-relevant notes and documents, this represents a significant additional expense for us for the reprinting bez. preparation of the article. In this case, if necessary, compensation for lost value can be claimed.

The withdrawal period

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. We ask you to send us the items to be returned, if possible in the original packaging. 

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (SPINERA, Point of Sports GmbH, Kapellenweg 31, 83064 Raubling, Germany, info@spinera.com) by means of a clear statement (for example, a letter sent by mail, fax or e-mail) about your decision to revoke this contract. The easiest way to do this is to use our service tool on this website (see button "Submit a cancellation request here") or fill out the attached sample cancellation form.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we must repay you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, these costs will be approximately 50 € - 250 € EUR, depending on the type and weight of the goods. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.

 
Sample cancellation form

(If you wish to cancel the contract, please fill out and return this form)

- To SPINERA, Point of Sports GmbH, Kapellenweg 31 , 83064 Raubling, Germany, info@spinera.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if notice is on paper)

- Date

(*) Delete where not applicable