FAQ

Please use the supplied valve spanner to tighten the valve. The valve is a service point that must be tightened before first use and several times during the season to ensure 100% tightness.

The bubble on the back end of the SUP's is completely normal and results due to the insertion of the valve in the manufacturing process. When inserting the valve in the manufacturing process, the drop stitch threads must be taken out of this area to allow the valve to fit adequately. This results in the bubble on the back side. The bubble has no effect on the ride or glide characteristics and is present on every SUP.

Due to a wide variety of sunscreens, suntan oils & grease residue on the hands combined with water, this can cause the logo to peel and discolor. We solve this problem internally by cleaning the logo using nail polish remover or acetone. With the above cleaning options, the adhesive residue can be easily removed.

It is completely normal for the manual SUP hand pump to start squeaking. By using the pump many times, the lubricating film on the pump piston is lost. By simply spraying a grease spray like WD-40 on the pump piston, you can fix the squeaking very easily.

The pressure gauge can only show a pressure from a value of about 6-7 PSI, because the pump needs a certain recoil of the already filled liter volume to show pressure on the gauge. This is completely normal. SUP boards need a maximum pressure of 15-18 PSI depending on the manufacturer. Therefore, it is also normal that the pump does not show any pressure at the beginning of the pumping process

Some ingredients of sun creams or sun oils can cause discoloration on the Foam Top. Discoloration or fading caused by these ingredients cannot be avoided and is therefore excluded as a reason for complaint.

Most of our tubes are equipped with Boston valves or with H3 high pressure valves. In case of leakage, please do the following:

Boston Valve valve:
Please make sure the Boston Valve is screwed in straight and tightened. Air leakage may occur if the valve has not been screwed back in accurately after bleeding.

H3 high pressure valve:
Please take a valve wrench for high pressure valves to tighten them. Open the valve cap of the H3 high pressure valve. Use the valve wrench and gentle pressure to tighten the valve.

Please remove the defective inner bubble from the tube. Put the new inner bladder into the tube and spread it out. Make sure that the inner bubble is nicely laid out at the ends, corners and edges. Slightly inflate the inner bubble and adjust the inner bubble again so that it fits exactly everywhere. Move the zipper and inflate the inner bubble completely.

When using an outboard motor, it is recommended to use a towing triangle between the rope and the outboard motor to prevent the rope from getting caught in the outboard motor and causing damage.

Most of our kayaks are equipped with Boston valves or with H3 high pressure valves. In case of leaks, please proceed as follows:

Boston Valve valve:
Please make sure the Boston Valve is screwed in straight and tightened. Air leakage may occur if the valve has not been screwed back in accurately after bleeding.

H3 high pressure valve:
Please take a valve wrench for high pressure valves, to tighten them. Open the valve cap of the H3 high pressure valve. Use the valve wrench and gentle pressure to tighten the valve:

Open the zipper. Take a stronger string or rope and pull it into the mesh fabric sleeve while pulling out the defective inner bladder. Take the new inner bubble and pull it in using the rope that has already been pulled in. Once the bladder is changed, inflate it slightly and readjust it. Then the bladder can be inflated to the specified pressure.

If water enters the kayak from below during the trip, make sure that all drain holes (drains) are properly closed. You may have opened them and not closed them again the last time you used them to drain accumulated fuel water on the shore.

It can happen that with a wakeboard binding with Velcro Straps, one of these breaks. With most Velcro Straps bindings, these can be easily replaced.

It is quite normal, that the manual SUP hand pump starts to squeak. By using the pump many times, the lubricating film on the pump piston is lost. By simply spraying a grease spray like WD-40 on the pump piston, you can fix the squeak very easily.

Bitte beachte, dass bei der Benützung einer 12 Volt Pumpe mit Zigarettenenanzünder der Motor deines Autos laufen muss, damit die Pumpe die angegebene Leistung erbringen kann

The pressure gauge can only show a pressure from a value of about 6-7 PSI, because the pump needs a certain recoil of the already filled liter volume to show pressure on the gauge. This is completely normal. SUP boards need a maximum pressure of 15-18 PSI depending on the manufacturer. Therefore, it is also normal that the pump does not show any pressure at the beginning of the pumping process.