Delivery
Delivery Service
We choose the cheapest shipping method for you. Smaller parcels are typically sent with DHL and the larger parcels (+120 cm long) by parcel service. If you´re not at home to receive the package from DHL you can pick it up from your nearest post office. A parcel service will try to deliver the package twice, and then it is sent back to us. You can choose an alternative delivery address, such as your workplace, to avoid this. We reserve the right to make a partial delivery if it speeds up the delivery.
Shipping costs for Goods with Parcel Service (up to 30kg)
We charge only a portion of the shipping costs. The costs for processing and packaging are covered entirely by us.
The postage costs for delivery are as follows:
Within Germany and Austria €4.95
NEW! Free shipping for purchases valued at €50 or more within DE and AT.
Rest of Europe, shipping within EU see table
| Zones | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | Other |
| AT | BE | ES | EE | IE | Korsika | GR | CY | ES - Baleares = 6 | |
| DE | CZ | HR | FI | MC | MT | ES - Canares = 7 | |||
| DK | IT | LT | ES - Ceuta/Melilla = 7 | ||||||
| FR | SE | LV | PO - Azores/Madeira = 7 | ||||||
| HU | SI | PL | |||||||
| LU | |||||||||
| NL | |||||||||
| PL | |||||||||
| RO | |||||||||
| SK | |||||||||
| Postage | 4,95 | 9,95 | 9,95 | 19,95 | 19,95 | 80,00 | 100,00 | 150,00 |
NEW! From order value of € 200,-/€ 400,- postage free shipping within EU (valid for packages up to max. 30 kg) see table
| Free house from | € 50,00 | € 200,00 | € 400,00 |
| AT | CZ | BG | |
| DE | BE | EE | |
| DK | FI | ||
| FR | IE | ||
| HU | LT | ||
| LU | LV | ||
| NL | MC | ||
| PL | PL | ||
| RO | SM | ||
| SK | VA | ||
| ES | |||
| HR | |||
| IT | |||
| SE | |||
| SI |
Countries outside EU:
Please note that there are additional costs for customs and import taxes for orders from other EU countries.
| Countries | Postage costs | Export customs clearance | Total |
| Albania | € 150,00 | € 19,90 | € 169,90 |
| Andorra | € 100,00 | € 19,90 | € 119,90 |
| Bosnia and Herzegovina | € 150,00 | € 19,90 | € 169,90 |
| Bulgaria | € 19,95 | € 19,90 | € 39,85 |
| Gibraltar | € 100,00 | € 19,90 | € 119,90 |
| Great Britain | € 9,95*** | on request | on request |
| Iceland | € 150,00 | € 19,90 | € 169,90 |
| Kosovo | € 150,00 | € 19,90 | € 169,90 |
| Liechtenstein | € 9,95 | € 19,90 | € 29,85 |
| Northern Ireland | € 9,95 | on request | on request |
| Norway** | on request | on request | on request |
| San Marino | € 19,95 | € 19,90 | € 39,85 |
| Serbia | € 19,95 | € 19,90 | € 39,85 |
| Switzerland | € 9,95 | € 4,95 | € 14,90 |
| Turkey | € 150,00 | € 19,90 | € 169,90 |
| Vatican | € 19,95 | € 19,90 | € 39,85 |
Deliveries to non-EU countries such as Switzerland are exempt from VAT.
Rest of the world on request!
Delivery Insurance
All of our packages are automatically covered by insurance for transport. The risk of damage or loss of goods during transport is assumed entirely by us. This service is absolutely free of charge. If the package shows damage upon arrival, a written complaint must be submitted to the parcel delivery service.
Export Customs
Attention- shipments to Switzerland and other non-EU countries: We deliver with parcel service and do not charge VAT. Therefore, we have to do export customs clearance regardless of the value of goods. For this service we charge a flat rate - see table. In the destination country we will charge the local VAT and eventual. Customs duty will be added. We are not liable for any additional handling fee!
**Norway:
Deliveries are possible from an item value of € 300.00 on request.
*** United Kingdom:
Prices on the website are given in net. If the value of goods is € 200.00 net or more, shipping costs are € 9.95. If the value of goods is less than € 200.00 net, € 159.00 will be charged.
Shipping costs for Goods with Palette/Truck-Service
above 30kg per item or special handling items
Shipping with palette or truck can lead to more expensive costs. With us you are on the save side!
- Our customer service will get in direct contact with you after the order is placed.
- We will check with multiple carriers and try to work out the most cost effective solution for you.
- Extra costs for palett/truck shipments will be invoices in a 2nd step after you and our customer service have agreed on.
- our Promise: In case the offered freight costs are not acceptable for you, we offer you the right to cancel the order and 100% of paid money will be returned by us.